Terms of use


Special Music Courses, Musician and Commerce
music books

VAT number: 146823013
ADDRESS: 1 Athanasiou Diakou, ATHINA 17778 TAVROS, Greece
No. G.E.MI:


1.1 These Terms of Use constitute the terms and conditions of use of this website www.thevirtuosocompany.gr (hereinafter the “Website”), which is offered for use to interested parties (hereinafter the “Users”) by VIRTUOSO BY MICHAEL PAOURIS, which based at 1 Athanasiou Diakou, ATHINA 17778 TAVROS, Greece.

1.2 The Website is addressed exclusively to Users over the age of eighteen (18). Access to and use of the Website is subject to these Terms of Use (hereinafter the “Terms of Use”). Merely accessing and using the Website constitutes full and unconditional acceptance of the Terms of Use. It is thus assumed that the User has carefully read, understood and accepted the Terms of Use, as well as compliance with Greek and European legislation.

1.3 The above acceptance concerns all Users of the Website, i.e. (a) ordinary users (hereinafter “Visitors”), who are able to simply read, listen and view the content of the Website, and (b) registered users ( hereinafter the “Registered Users”), who will register their personal data in order to take advantage of certain services of the Website.

1.4 Users remain personally and solely responsible for all their actions while using the Website. The Company is not responsible for any harm or damage resulting from the failure of Users to respect and follow this clause. However, Users may be liable for damages or losses to the Company or third parties due to their failure in question.


2.1 Access to the Website is permitted throughout the week and throughout the day, with the exception of the period when access to the Website will be suspended due to Website maintenance, upgrading or interruption of electronic communication or other related reason . The Company bears no responsibility in the event that, for any reason, the Website is unavailable at any time or for any period.

2.2The Company aims to update the Website regularly, and reserves the right to modify or update its terms, conditions and content at any time. If necessary, the Company may suspend access to the Website, or discontinue it indefinitely. The Company is under no obligation to update material on the Website that may not be up-to-date at a given time.

2.3 Users remain solely responsible for obtaining all necessary settings to access the Website. In particular, Users bear the cost of their equipment and connection to the Internet, the cost of their maintenance and operation, as well as full responsibility for their security and efficiency. Users must ensure that all persons who access the Website through their Internet connection are aware of the Terms of Use and fully comply with them.


3.1 Each online order will be considered as a concluded contract only after the company has sent a relevant email confirming the start of the process of processing the customer’s order.
The contract is not considered concluded before the company checks the availability of the products and their prices and sends the electronic memo confirming the start of the processing process.
**All digital products can be downloaded via a relevant link, which is only active for a period of 24 hours from the moment of purchase. For any problem in completing the process contact us.

3.2 Cancellations of orders can be made before the time of receiving the goods from the transport companies and not after sending the relevant notification of the Order Dispatch Confirmation. In the case of late cancellation of your order, there will be the corresponding transport charge as charged by our company (shipping and return). Returned products must be in perfect condition and in the packaging as they were sent. Books and wind instruments cannot be returned.
Refunds are also not made on products that are ordered on behalf of a customer after prepayment or payment and which do not belong to the Company’s planned stock.
For order cancellations, you can contact us at info@thevirtuosocompany.com quoting the order number.

3.3a The customer who makes a purchase from a distance (on line) has the right to apply for withdrawal and return of the product he bought through our online store within 14 days from the date he received it. The product must be received by the company within 14 days from the date of sending the withdrawal request. The product must be received in the same condition in which it was received by the customer, in its original condition, absolutely perfect, in its factory packaging, unused, unopened, and without damage to the product or its packaging, accompanied by all its accessories and packaging. The return, to be accepted, must be accompanied by the original proof of purchase (retail receipt, invoice). Returns are not accepted where the product has obvious signs of use or abuse. For products that are not returned in their original condition, with damaged packaging, opened, used, etc., the value of which is judged to be reduced, the company reserves the right to a corresponding reduction in the refund and always according to the condition of the returned product. The customer bears the costs of returning the product. In the event that the product was sent to him without a transport charge, then he is also charged with the costs of its initial shipment to him. Product that was sold with an additional gift must be returned with the additional gift, otherwise the value of the gift will be deducted from the refund amount. The customer is responsible for any reduction in the value of the product resulting from handling that was not necessary to determine its nature, characteristics and function (The product should be handled and examined in a manner that would allow to the customer the performance of these in a physical store of the company). You can download the relevant withdrawal request here.

Product returns are not accepted when:

  • They refer to products that were ordered or manufactured according to the consumer’s specifications (custom) or are clearly personalized.
  • They concern wind musical instruments, as well as books.
  • Applies to sealed audio recordings and sealed video recordings unsealed after delivery. (from gov.gr)
  • They refer to products for which a special order was made on behalf of the customer after advance payment or payment and do not belong to the company’s planned stock.
  • The supply of digital content not provided on a physical medium, if the execution has begun with the prior express consent of the consumer and confirmation on his part that he thereby loses the right of withdrawal. (from gov.gr)

3.3b In the event that your product has to be returned to our company, either due to a manufacturing problem or due to an incorrect shipment by our company, its return will be made free of charge and exclusively with ELTA, with a charge to the recipient, at 1 Athanasiou Diakou, ATHENS 17778 TAUROS, Greece.

3.4 In accordance with the provisions of law 2251/1994 article 3 par. 4 regarding distance purchases (online), the refund will be made within 14 calendar days from the date of receipt of the customer’s withdrawal request and on the condition that the product has been returned. Our Company will refund the purchase amount after receiving the product in its warehouses and checking it. The refund is made after the returned products have been checked for their condition by the competent employees of the Company and our stores. The following applies to the refund:

  • If the payment has been made by credit / debit card then the refund order is given immediately by us and the money is credited to your card in 3-5 working days depending on the bank that issued your card.
  • If the payment has been made in cash in a store of our Company, then the money is returned with the return of the products.

3.5 The time required to execute the order is up to six (6) working days if the products are immediately available. The delivery time of an order varies depending on the shipping/receiving method you have chosen as well as the destination. If, according to the ACS Courier catalogs, the selected shipping area is considered inaccessible, then the order must be picked up by the customer, from the respective ACS branch and the delivery will NOT be made at his place. When the online order is paid for by electronic means (debit/credit card, Paypal, online money transfer) it cannot be received from the store earlier than one working day.

3.6 VIRTUOSO BY MICHAEL PAOURIS is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice. The transport of the goods is the customer’s responsibility.

3.7 In accordance with Regulation 524/2013 (EU) and Directive 2013/11/EU, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process (ADR – Alternative Dispute Resolution) throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution ( ODR platform), available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage . It is noted that,info@thevirtuosocompany.com.

3.8 The company reserves the right to request an advance payment of up to 50% or even full payment (depending on the product) for orders of products that are not available and do not belong to the company’s planned stock.

3.9 Orders concerning available products are executed immediately. Rescheduling the delivery of available items is only done by order of the customer and only if they have been paid for.


4.1 The Website and its content, including, but not limited to, trademarks and distinguishing features of the Company’s services, distinctive title, domain name, source code, software, services offered, names, photos, images, graphics, texts , illustrations, audio and/or image files and audio-visual works files, games, contests, interactive applications, data, metadata, databases (hereinafter: the “Content”), is the subject of exclusive intellectual and industrial property rights of either the Company or third party collaborators with the Company and is under the protection of the relevant intellectual and industrial property provisions of Greek and European law and international conventions and treaties.

4.2 The Content may be temporarily copied to the memory of a personal computer for the purpose of simple reading. It is expressly prohibited for this Content, in whole or in part, to be transferred, sold, assigned, granted (with or without consideration), commercially exploited, copied, modified, reproduced, rebroadcasted, transmitted, distributed, sold or downloaded with any way or means by the Users and/or by any third party. It is noted that these actions are indicative and not restrictive.

4.3 The above prohibition excludes the case of the individual storage of a single copy of part of the Website Content on a simple personal PC (computer) for strictly-personal-private, non-public (with or without compensation) and non-commercial use and without erasing or altering the indication of origin, and without, with this action, affecting the intellectual or industrial property rights of the Company or third parties.

4.4 The ability to access and use the software included with the Website (hereinafter the “Software”) does not constitute a right of the User over the Software. The Users must refrain from any act of reproduction, modification, translation or in general infringement of the Software and its content by the Users or by third parties in any way or means.

4.5 The Company hereby grants to the Users a non-exclusive, personal, non-assignable and freely revocable license to use the Software, and shall last only for as long as is necessary for the use of the Website in accordance with the Terms of Use.

4.6 Users are obliged to compensate the Company for any positive and/or consequential damages due to violation of their own and/or third party rights or bad or illegal use of the Website.


5.1 The Users accept, agree and expressly agree that the general use of the Website services by them a) does not in any way offend the personality of third parties and will not constitute an indirect or direct threat to any other User or third party b) does not contradict with the law, fair and commercial ethics c) does not violate in any way the privacy, personal data, individual and social rights of Users or third parties, d) does not violate the intellectual property rights of any third party and e) does not mislead or damage in any way the Company or any third party, User or not, by knowingly promoting false, misleading or incorrect information or otherwise. If the aforementioned takes place, the Company expressly reserves the right to exercise any of its legal rights.

5.2 Users are prohibited from installing and promoting, in any way, any kind of unsolicited or unauthorized advertising or unsolicited electronic messages (spam), chain letters, pyramid schemes and any other form of unsolicited content promotion, as well as installing and promote advertisements without the written consent of the Company.

5.3 Users are prohibited from installing, promoting and/or making available content that contains digital viruses or any other electronic code, files or programs designed to interfere with, damage, limit or in any way affect the operation of any software or any other service of the Website or to prevent other Users from using the Website and any other service connected to it.


6.1 The Website may include links to other websites which are under the responsibility of third parties, natural or legal persons. The Company does not control the availability, content, personal data protection policy, quality and completeness of third-party website services, as well as services and/or stores to which it may refer through links, hyperlinks (hyperlinks) and other actions.

6.2 Therefore, for any problem that occurs when visiting or using third-party websites or third-party services, Users acknowledge that they must contact the respective websites, pages, the providers of the services in question and/or the stores that carry full the relevant responsibility for the provision of their services.

6.3 Under no circumstances should it be considered that the Company endorses or accepts the content or services of the websites and/or stores and/or services to which it may refer, and/or that it is connected to all of the above in any other way , such as indicative relationship of order, project, work, bonus, etc.


7.1 The management and protection of the personal data of the Website Users is subject to these Terms of Use and the Privacy Policy, as well as to the provisions of national and European law regarding the protection of individuals from the processing of personal data, as applicable from time to time, including in particular Regulation (EU) 2016/679 and Law 3471/2006.”

7.2 Please read these texts carefully to understand our approach and practices to your personal data and how we will handle it.

7.3 By providing your personal information to us, you indicate that you accept the Privacy Policy and that you consent to the collection and processing and disclosure of your personal data in accordance with this Privacy Policy. The processing of your personal data, as described in this Policy, is based on the consent you provide us by using the services of our Website.


8.1 The Website is strictly addressed to Users over the age of eighteen (18). If, nevertheless, minor users declare a false date of birth when entering the Website or enter a false date of birth when using the Website’s services, the Company bears no responsibility for their exposure to its content or for any other use of the Website. Users who declared a false date of birth and their parents/guardians/caregivers are liable to the Company for any damage the Company may suffer from their false declaration.

8.2 The distribution/exhibition or placing in circulation of minor pornographic material in any way, as well as the seduction of minors in any way constitute criminal offenses and are prosecuted according to the law. In the event that such material is posted by a User on the Website, the Company will immediately terminate the User’s access to the Website’s services, will report this incident to the competent Authorities, reserving all its other legal rights.


9.1 Users agree that the use of the website is solely at their own risk, unless otherwise agreed in writing between the company and the users and to the maximum extent provided by applicable law, the company offers the services of the website and its content “as is” for personal use and does not make any express, implied or other representation or warranty regarding the website and its use. Indicative and not restrictive, the company does not make statements and guarantees of non-infringement or absence of hidden or other defects, accuracy or absence as well as recognizable or not.

9.2 The company bears no responsibility for: (a) errors, inaccuracies, (b) any damage (property or moral) that may arise from the use of the website, (c) any interruption, suspension, poor quality of receiving the services of the website, d) viruses, trojan horses that may be transmitted by the website or any third party using the website, and (e) any error by act or omission on the content of the website, or for any damage caused by the use of the content of the website .


10.1 The Terms of Use, as well as any amendment thereof, are governed by Greek law, European Union law and relevant international treaties. Any provision of the above terms that becomes contrary to the Law, automatically ceases to be valid, without in any way affecting the validity of the other terms.

10.2 For any dispute concerning or arising from the application of these terms and the general use of the website www.thevirtuosocompany.com by them, if not resolved amicably, to be subject to the jurisdiction of the courts of Athens.


11.1 These Terms of Use and any rights contained therein constitute the entire agreement between the Company and the Users of the Website and are binding only on them.

11.2 The Company reserves the right to modify and/or temporarily and/or permanently interrupt part or all of the Website services with or without notice to the Users.

11.3 The Company has the right to modify these Terms of Use unilaterally and without warning at any time with the obligation to update this text for any modification or addition. However, continued use of the Website after the above modifications implies unconditional acceptance of the Terms of Use. Therefore, frequent verification of the Terms of Use is recommended.

11.4 The invalidity of a specific term of these Terms of Use does not affect the validity of the remaining terms, but ceases to apply automatically.

11.5 If a User disagrees with the Terms of Use provided herein, he must not use the Website’s services.


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